Zendesk

Zendesk, Inc. is a customer relationship management company that develops software and provides software as a service (Saas) to help businesses with self-service support and engagement solutions. The company was founded in 2007 in Copenhagen, Denmark, and has its headquarters in San Fransisco, California. Zendesk operates internationally in North America, Latin America, Europe, the Middle East, Africa, and the Asia Pacific region. The company’s flagship product, Zendesk Support, is a system that tracks, prioritises, and solves customer support tickets across various channels. Zendesk Live offers live chat software through which businesses can connect and communicate with their customers on their websites. This application is suitable for both desktop and mobile devices, including smartphones. The company’s Zendesk Talk instalment is cloud-based call centre software, and Zendesk Guide is a knowledge base that supports customer self-service to increase agent productivity. Other Zendesk offerings include Zendesk Gather, which is community forum software; Zendesk Sell, a sales customer relationship management (CRM) solution to streamline productivity and processes; and Zendesk Explore, which provides analytics to measure customer experiences. Additionally, the Zendesk APIs allow users to construct customised integrations and interactions using Zendesk data. Zendesk Suite is an omnichannel offering that combines various solutions. The company trades on the NYSE under the ZEN ticker. Track the ZEN share price with your eToro watchlist.